Contact Us
Contact Us
Customer services is available 9am - 9pm Monday to Saturday including
Bank Holidays and 10am - 6pm Sunday
Tel: 0845 092 0086 (Chinese) and 0844 482 1968 (English)
email: services@divinechina.co.uk
Tang Arts Ltd
BM BOX 6893
LONDON
WC1N 3XX
Purchase Policy
"We" or in the following means "Tang Arts Ltd".
Currency
All ticket prices for events that occur in the UK are stated in pound sterling.
Payment Methods
We welcome Visa and MasterCard as methods of payment
Transaction fees
no credit card transaction charge and no ticket processing fee charge.
Delivery and collection of tickets
Tickets bought on the internet or over the phone or by fax will be posted to the customer by first class mail up until 4 days before the show. Ticket bought afterwards can only be collected from the venue at or close to its Box Office.
Refund and returns
Tickets bought can not be returned for refund or exchange for a different show, unless a show is cancelled by the organisers including the venue, Tang Arts or the performing troupe. We can not issue replacements, exchanges or for lost, stolen, damaged or destroyed tickets.
Re-sale
This ticket must not be re-sold for profit. Failure to comply may render the ticket invalid.
Show alterations
Tang Arts Ltd reserves the right to alter an advertised programme due to causes beyond our control.
Admittance to the show
- Latecomers will not be admitted to the auditorium during a performance. They will be allowed to find their seats between performances wherever possible.
- Ticket holders agree not to make audio or video recordings or take photographs of the performances.
- Children under the age of four will not be admitted
- Mobile phones should be placed in silence mode before entering the auditorium.
- Your statutory rights are not affected.
Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Services whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets, you may be limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount would be included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, our customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after its initial attempt, we may cancel your order and sell your reserved tickets to another customer.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorisation or compensation.
Privacy Policy
We have created this privacy policy to demonstrate our firm commitment to protecting information you submit. This privacy policy only applies to transactions made, and data gathered, on the Site and does not apply to any other transactions, information, web site or Internet, telephone or offline point of contact between the Site and you. Please review this privacy policy periodically as we may update it from time to time. This privacy policy was last revised on Aug.10, 2006. Each time you visit the Site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time. You agree that by using the Site you are expressly and affirmatively consenting to our use and disclosure of the information that you provide, and consenting to receive emails, as described below in this privacy policy.
Who We Are
"We" or in the following means "Tang Arts Ltd".
Information We Collect From You
In order to operate the Site and provide you with information on products and services that may be of interest to you, we may collect "contact information" (i.e., information that could be used to contact you such as full name, postal address, phone number and email address as well as your computer's unique IP address (if any), "financial information" (i.e., passwords, credit and debit card numbers and bank and other financial institution account numbers) and "demographic information" (e.g., zip code, postal code, hometown, gender, purchase history information, posting and sales information and age as well as IP addresses that are not unique to your computer) from you. Please note that nowhere on the Site do we knowingly collect contact information or financial information from children under the age of 13.
How We Use Contact Information; Responsibility
We use contact information to help us efficiently perform transactions, to deliver the services you have requested, to perform quality assurance, sales analyses and other business analyses, and to contact you in connection with events for which you order, post or sell tickets (including event confirmations, changes and cancellations). In some cases we may use service providers to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders, or performing customer service, business analyses or quality control, and consequently we may share your contact information with these service providers. In such cases, we often require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your contact information to your credit card issuer or to credit card processors for their purposes. When you make a purchase through the Site, or register with the Site, you will provide us with an email address where we, or these service providers, may contact you for the purposes described in this paragraph.
"Promotional emails" are emails that are sent solely for promotional purposes. By submitting an email address to us, you agree that we may send promotional emails to that email address until such time that you so indicate your preference not to receive them.
We may disclose specific contact information when we determine that such disclosure will be helpful to comply with law, to cooperate with or seek assistance from law enforcement or to protect the interests or safety of the Site or other visitors to the Site or users of services or products provided by the Site or to take part with others in joint anti-fraud activities. Also, your contact information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Tang Arts Ltd.
How We Use Financial Information; Responsibility
We use your financial information to check your qualifications, to help us efficiently perform sales and other transactions on the Site, to deliver the goods and services you have requested, to enroll you in the discount, rebate and other programs in which you elect to participate and to perform quality assurance. In some cases we may use, and consequently we may provide to service providers, your financial information to help us perform some of these tasks. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your information. We may also provide your financial information to your credit card issuer, financial institutions or credit card processors to process transactions and for their other purposes. We may provide your financial information to Event Providers, primarily for facilitating "will call" ticket pick up, dispute resolution and customer service at the event venue on the date of the event, and may provide your financial information to those Merchants who are providing you with the goods, services or reservations
you purchase or order, or who are administering the offers or programs you enter through this Site (or you enter through another site after clicking on a link on this Site promoting such an offer or program).
We may disclose specific financial information when we determine that such disclosure may be helpful to comply with law, to cooperate with or seek assistance from law enforcement to protect the interests or safety of the Site or other visitors to the Site or users of services or products provided by the Site or to take part with others in joint antifraud activities. Also, your financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy, of Tang Arts Ltd.
How We Use Demographic Information
We may use your demographic information to perform business analyses or to tailor the Site and communications to your interests. We may share anonymous, aggregated (grouped) demographic information with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. Any time that we are allowed under this privacy policy to share your contact information or financial information, we may also share your demographic information along with it.
Information Other Web Sites Collect From You
On the Site, we place links to other web sites operated by other parties. Some of these other web sites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other web sites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other web sites or these other web sites' business practices, and that this privacy policy does not apply to these other web sites. Consequently, the operators of these other web sites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.
Your IP Address
Like most e-commerce websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came, in order to administer and optimize the Site for you and to diagnose problems with our Site.
Cookies
Like most websites, the Site uses cookies to help it keep track of your purchases and other activity on the Site and enhance your experience on the Site. We also use cookies to deliver content specific to your interests and to facilitate the retrieval of information so you do not have to re-enter it each time you visit the Site. On the Site, others may place or read cookies on your browser as well. If you wish to disable these cookies, the "help" portion of the toolbar on most browsers will tell you how. However, if you set your browser to disable cookies, you may not be able to access certain areas or features of the Site.
Our Security Precautions; Geographic Location of Information
The Site has security measures in place to help protect against the loss, misuse and alteration of the information under our control. We use secure socket layer (SSL) technology to help protect the security of commerce transactions. We encrypt your contact information and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form.
